Author: Sandiso Mdiniso

Last Updated: 2024/06/04

Zakhe Financial Solutions (Pty) Ltd (“we,” “us,” or “our”) respects your privacy and is committed to safeguarding your personal information in accordance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA). This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services, both through our website zakhefinance.co.za and our physical location.

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1. Information We Collect

1.1 Personal Information

We collect personal information directly from you when you apply for our financial services or interact with us. This may include:

• Identification Information: Full name, ID number, or other government-issued identification.
• Contact Information: Phone number, email address, and physical address.
• Financial Information: Income, expenses, bank account details, and other financial data required for loan application processing.
• Demographic Information: Age, gender, marital status, and similar demographic details.
• Application Information: Information and documents related to your loan or service request.

1.2 Non-Personal Information

We may also collect non-personal information automatically when you browse our website. This data helps us improve user experience and website performance. Such information includes:

• IP Address: Your internet connection address.
• Browser Information: Type of browser used.
• Device Information: Operating system and version.
• Usage Data: Pages visited, time spent on the site, clickstream data, and engagement metrics.

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2. Purpose of Information Collection

We collect and process your personal information for the following purposes:

• Loan Application and Processing: To assess eligibility, process applications, and facilitate loan agreements.
• Customer Communication: To contact you regarding your loan, inquiries, or updates on services.
• Legal Compliance: To comply with FICA, POPIA, and other applicable legal requirements.
• Website Enhancement: To improve website functionality and user experience through analytical data.

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3. Sharing of Information

3.1 Service Providers

We may share your information with trusted third-party service providers who assist in processing your loan applications and managing services, including:

• Credit Bureaus
• Financial Institutions

3.2 Regulatory Bodies

We may share your information with government and regulatory bodies as required by law, particularly for compliance with FICA, POPIA, and PAIA.

3.3 Legal Obligations

Your personal information may also be disclosed when required to comply with legal obligations or to protect our rights and those of others.

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4. Your Rights Under POPIA

In line with the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Objection: You may object to the processing of your personal information under certain circumstances.
• Withdrawal of Consent: You may withdraw your consent to the processing of your personal information at any time.

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5. Access to Information (PAIA)

5.1 Requesting Access

You may submit a written request to access any personal information we hold about you. This request should be addressed to our Information Officer and provide sufficient detail to assist in identifying and retrieving the information.

5.2 Fees

A fee may be applicable for processing access requests. You will be notified of any fees when making the request.

5.3 Dispute Resolution

Should any dispute arise regarding access to your personal information, we encourage you to follow our internal dispute resolution process. For more information, please contact our Information Officer.

5.4 PAIA Manual

Our PAIA Manual provides comprehensive details regarding your rights and the process for requesting information under the Promotion of Access to Information Act. You may access our downloadable PAIA Manual here:

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6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Data Encryption: Encrypting sensitive information during transmission.
• Access Controls: Restricting access to personal information to authorized personnel only.
• Security Reviews: Conducting regular audits and reviews to ensure compliance with industry standards.

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7. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer required, we will securely dispose of it in accordance with our data retention policies.

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8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with an amended effective date. We encourage you to review the policy periodically to stay informed on how we protect your information.

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9. Contact Information

For questions, concerns, or more details about this Privacy Policy or how we handle your personal information, you may contact us via:

• Address: Office 308, Prime Towers, 296 Francis Baard Street, Pretoria, 0002
• Phone: 012 662 0690 / 074 681 6265
• Email: info@zakhefinance.co.za

1. Introduction

1.1 Company Name: Zakhe Financial Solutions (Pty) Ltd
1.2 Website: zakhefinance.co.za
1.3 Contact Information:

• Address: Office 308, Prime Towers, 296 Francis Baard Street, Pretoria, 0002
• Phone Number: 012 662 0690 / 074 681 6265
• Email: info@zakhefinance.co.za

2. Definitions

2.1 “Company”: Refers to Zakhe Financial Solutions (Pty) Ltd.
2.2 “Website”: Refers to zakhefinance.co.za.
2.3 “Consumer”: Refers to any individual or entity using the services of the Company, including but not limited to loan applicants, users of financial advice, or those applying for credit assessments.

3. Acceptance of Terms

3.1 By accessing and using the Company’s services, the Consumer agrees to these Terms and Conditions.
3.2 If the Consumer does not agree to these terms, they must refrain from using the services provided by the Company.

4. Services Offered

4.1 The Company offers the following financial services:

• Payday loans
• Loan consolidation
• Financial consulting

4.2 The services are subject to approval, based on the Company’s discretion and compliance with local laws.

5. Eligibility

5.1 Consumers must be at least 18 years old and legally capable of entering into binding contracts to use the Company’s services.
5.2 Consumers must provide all required documents, including but not limited to:

• A valid South African ID
• Latest payslip
• 3 months’ bank statement

5.3 The Company reserves the right to verify the Consumer’s identity and creditworthiness as per the Financial Intelligence Centre Act (FICA) requirements.

6. Application Process

6.1 To access any of the services, the Consumer must complete an application form either online or in person.
6.2 The Company may request additional documentation for eligibility assessment.
6.3 All personal information provided will be handled in accordance with relevant South African laws.

7. Fees and Charges

7.1 All applicable fees and charges will be clearly outlined in the service agreement provided at the time of the loan or service application.
7.2 Zakhe Finance reserves the right to amend its fee structure at any time, and any changes will be communicated to the Consumer in writing.

8. Payment Terms

8.1 Payments are due on the specified due dates as outlined in the service agreement.
8.2 Payments can be made via automatic debit orders to ensure convenience for both parties.
8.3 Late payments will incur additional fees, and repeated delays could result in legal action.

9. Consumer Rights

9.1 Consumers have the right to request detailed information about their account at any time, including but not limited to fees charged and loan terms.
9.2 If a Consumer objects to any terms of the loan or agreement, they must do so in writing. The Company will review such objections but reserves the right to enforce the terms.

10. Limitation of Liability

10.1 The Company shall not be held liable for any indirect, incidental, or consequential damages arising from the use of its services.
10.2 Zakhe Finance does not guarantee the approval of any loan application, and all approvals are subject to credit checks, Consumer eligibility, and other discretionary factors.

11. Compliance with Laws

11.1 The Company is fully committed to complying with all applicable South African laws and regulations, including but not limited to:

• The Protection of Personal Information Act (POPI)
• The Financial Intelligence Centre Act (FICA)
• The National Credit Act (NCA)

11.2 The Company reserves the right to disclose personal information as required by law or to fulfill legal obligations.

12. Amendments to Terms

12.1 Zakhe Finance reserves the right to amend these Terms and Conditions at any time.
12.2 Changes will be posted on the Website, and they become effective immediately upon posting.
12.3 Consumers are encouraged to regularly review these Terms and Conditions to remain informed of any changes.

13. Governing Law

13.1 These Terms and Conditions are governed by and construed in accordance with the laws of South Africa.
13.2 Any disputes arising from these Terms and Conditions shall be resolved in the courts of South Africa.

14. Contact Information

14.1 For any queries, concerns, or clarifications regarding these Terms and Conditions, Consumers may contact the Company via:

• Phone Number: 012 662 0690 / 074 681 6265
• Email: info@zakhefinance.co.za
• Address: Office 308, Prime Towers, 296 Francis Baard Street, Pretoria, 0002