Last Updated: 2024/06/04
Zakhe Financial Solutions (Pty) Ltd ("we," "us," or "our") respects your privacy and is committed to safeguarding your personal information in accordance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA). This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services, both through our website zakhefinance.co.za and our physical location.
1. Information We Collect
1.1 Personal Information
We collect personal information directly from you when you apply for our financial services or interact with us. This may include:
- Identification Information: Full name, ID number, or other government-issued identification.
- Contact Information: Phone number, email address, and physical address.
- Financial Information: Income, expenses, bank account details, and other financial data required for loan application processing.
- Demographic Information: Age, gender, marital status, and similar demographic details.
- Application Information: Information and documents related to your loan or service request.
1.2 Non-Personal Information
We may also collect non-personal information automatically when you browse our website. This data helps us improve user experience and website performance. Such information includes:
- IP Address: Your internet connection address.
- Browser Information: Type of browser used.
- Device Information: Operating system and version.
- Usage Data: Pages visited, time spent on the site, clickstream data, and engagement metrics.
2. Purpose of Information Collection
We collect and process your personal information for the following purposes:
- Loan Application and Processing: To assess eligibility, process applications, and facilitate loan agreements.
- Customer Communication: To contact you regarding your loan, inquiries, or updates on services.
- Legal Compliance: To comply with FICA, POPIA, and other applicable legal requirements.
- Website Enhancement: To improve website functionality and user experience through analytical data.
3. Sharing of Information
3.1 Service Providers
We may share your information with trusted third-party service providers who assist in processing your loan applications and managing services, including:
- Credit Bureaus
- Financial Institutions
3.2 Regulatory Bodies
We may share your information with government and regulatory bodies as required by law, particularly for compliance with FICA, POPIA, and PAIA.
3.3 Legal Obligations
Your personal information may also be disclosed when required to comply with legal obligations or to protect our rights and those of others.
4. Your Rights Under POPIA
In line with the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request correction of inaccurate or incomplete personal information.
- Objection: You may object to the processing of your personal information under certain circumstances.
- Withdrawal of Consent: You may withdraw your consent to the processing of your personal information at any time.
5. Access to Information (PAIA)
5.1 Requesting Access
You may submit a written request to access any personal information we hold about you. This request should be addressed to our Information Officer and provide sufficient detail to assist in identifying and retrieving the information.
5.2 Fees
A fee may be applicable for processing access requests. You will be notified of any fees when making the request.
5.3 Dispute Resolution
Should any dispute arise regarding access to your personal information, we encourage you to follow our internal dispute resolution process. For more information, please contact our Information Officer.
5.4 PAIA Manual
Our PAIA Manual provides comprehensive details regarding your rights and the process for requesting information under the Promotion of Access to Information Act. You may access our downloadable PAIA Manual here:
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:
- Data Encryption: Encrypting sensitive information during transmission.
- Access Controls: Restricting access to personal information to authorized personnel only.
- Security Reviews: Conducting regular audits and reviews to ensure compliance with industry standards.
7. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer required, we will securely dispose of it in accordance with our data retention policies.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with an amended effective date. We encourage you to review the policy periodically to stay informed on how we protect your information.
9. Contact Information
For questions, concerns, or more details about this Privacy Policy or how we handle your personal information, you may contact us via:
- Address: Office 308, Prime Towers, 296 Francis Baard Street, Pretoria, 0002
- Phone: 012 662 0690 / 074 681 6265
- Email: info@zakhefinance.co.za
